Stillwell Ford — Car Dealer in Medindie

Reviews of Stillwell Ford

• Aidan

  Added 2016.09.30

  When I phoned the service receptionist advised the recall on the Ranger would take max 1.5 hrs. So I booked it for 10.15am today. Turned up at 10.10am.
• Angel

  Added 2016.08.17

  What is the point me enquiring about the length of the job, and making a firm time with my booking, planning my day and then get greeted with such a cavalier attitude by Stillwell.
• Cody

  Added 2016.07.29

  The form also said I had read and agreed with the attached conditions (which were not attached). I asked for a copy of the conditions and got a stony silence from Nenad who without any further communication went AWOL for about 10 minutes leaving me to stand at the counter and wonder if asking to see what I was agreeing to was in his view unacceptable.
• Matthew

  Added 2016.06.30

  I asked, if I wait, how long will changing the seat latch take, will it really take till 5 pm. Basically the answer was, we are very busy and have a lot of vehicles booked in and it could take at least 2 hours - do you want to wait - all said in a "take it or leave it" attitude.
• Jesus

  Added 2016.05.19

  It was a great experience car was ready on time as promised and i was kept informed on how work progress was going i will never go anywhere else thankyou Stillwell Ford
• Joshua

  Added 2016.04.27

  Having tried to book my two business Ford Rangers in for a seat belt recall, a southern suburbs Ford Dealer made the booking process sound like such an inconvenience to do and said it would be several weeks before we could get them in for a job which would take a few hours.
• Aidan

  Added 2015.10.22

  So I walked. I will not be going back there again - not ever.
• Andrew

  Added 2015.09.20

  Went to the dealership on a Saturday morning. Girl said all salesmen were busy and they were short staffed. Asked if would mind waiting which I did. There were 4 sales men in the tea room at the back talking amongst themselves. These salesman were not even interested who was in the showroom. They walked out, no acknowledgement and servved people who came in after me. These guys not interested at all in customer service. They didn't care about making a sale. I left in disgust and went to another Ford family owned business that was excellent. The rating of 1 was only because showroom was clean. They really need to work on making people feel welcomed. I will never buy a car from this mob.
• James

  Added 2015.08.25

  I had just spent an hour driving in from the country and felt very annoyed - partly by the attitude and partly the slackness.
• Jake

  Added 2015.08.21

  Purchased an almost new car from the Medindie site in early June. Was underwhelmed with their customer service throughout their entire process. Sales staff weren't aware of advertised special offer, when raised it with them was first told it was probably a one day offer, then an internet only offer - which no fine print said it was either and clearly said applied to any car bought before June 30. Eventually agreed to providing the offer like they were doing me a favour - even though there was no reason why they shouldn't. Salesperson took an extended call from another customer during my test drive, didn't ask me if I had a trade in and when got back from the test drive assumed it was a done deal and negotiations were over. I paid my deposit and received my trade in payment and as i was leasing the car, was told the total amount would be sent back to me by cheque as no online banking transfer option is offered or available. Was told this process would take 10 days and they joked the company was still in the dark ages. However, it ended up taking 25 days and three phone calls and three emails from me, most of which went unanswered. They finally said it would then be posted that night but I said I would pick it up as I was keen to get MY money back in my account.
• Bria

  Added 2015.05.03

  Both recall problems fixed in about 45 minutes and also cleaned a very dirty vehicle which was a pleasant surprise.
• Alyssa

  Added 2014.09.30

  Finally he came back with a tablet and showed me the conditions that I will paraphrase as "any item of value taken from the car and any damage we might do to your vehicle while repairing or testing, you have no recourse against us". I doubt that this would pass consumer protection law standards, let alone common sense.
• Jack

  Added 2014.05.05

  My advice: you had better love the car you are buying from them and its not available elsewhere as the customer service experience I received has put a tarnish on the whole experience. Good luck.
• Christopher

  Added 2014.02.11

  Poor service by one dealer and Great service by another!
• Diego

  Added 2014.02.06

  I had been intending to look at a new Ranger and discuss trade in of the 2012 model, but clearly this company does not make the link between satisfied service customers and potential new car sales.
• Angel

  Added 2014.01.30

  Avoid dealing with this company.
• Antonio

  Added 2013.08.21

  The form I was asked to sign said it would be ready by 5 pm - so I wishfully altered it to 11.45.
• Antonio

  Added 2013.06.08

  Thanks you Stillwell Ford,
• Elijah

  Added 2013.04.19

  Not so with Stillwell Ford. Made contact on Thursday and both vehicles booked in for the following Monday- no hassle at all.
• Christian

  Added 2013.04.17

  Mike Gutter-Vac Adelaide Central.